Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.
Job Description
As a Store Manager at Dymocks you will lead your knowledgeable and passionate team to provide only the highest level of customer service.
You will certainly have a love of books, or gifts and stationery. More importantly, you will be passionate about achieving sales targets by getting our customers the right books, gift or stationery items for them every time they shop. You will be the sort of person who never wants to stop learning, not only from reading books, but from understanding what the new releases, gifts or stationery are.
You will have some great products to promote and sell to our customers from the most extensive range of books, gifts and stationery in Australia. You will also offer our fantastic Booklover Program to every customer so they can enjoy great benefits when shopping with Dymocks. As well as helping our customers find their perfect books, gifts or stationery, you will also be involved in keeping the store fully stocked, working on the registers and assisting in all of the duties involved in running a busy retail store.
This is a full-time role across 5 days per week from Tuesday to Saturday and occasionally on Sundays when required.
Reporting to the Multi-State Manager, in this role you will:
Drive store performance by achieving sales budgets, add-on sales and Booklover targets, while monitoring and optimising key sales KPIs
Lead and develop a high-performing team through coaching, recruitment, training and effective rostering
Build a strong sales culture by leading from the front and maximising sales outcomes at every customer interaction
Manage inventory, stock flow and operational costs to achieve financial targets
Deliver consistent service, merchandising and compliance standards
Maximise national marketing initiatives and execute local store marketing activities
Report on store performance, outcomes and future opportunities
Desired Skills and Experience
The successful applicant will have:
Proven store management experience, ideally within books, stationery or gifting
Strong track record of achieving personal and store KPIs, including sales budget, conversion and add-on metrics
Passion for delivering exceptional customer service and inspiring teams to do the same
Sound visual merchandising capability and strong product knowledge
Confident people leader with excellent communication skills and a collaborative approach
Highly organised, detail-oriented and able to work efficiently in a fast-paced environment
Proficient in retail systems (Advance Retail and Kronos Workforce Ready highly regarded)
If you have the drive, passion and willingness to achieve instrumental results, apply today!
Privacy
By applying for employment with Dymocks you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment. Any personal information collected from you will be dealt with in accordance with Dymocks' privacy policy which is accessible at: https://dymockshelp.zendesk.com/hc/en-us/articles/900002864143-Privacy-Policy
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Dymocks or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
